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# Billing, plans & credits

> Choose and change plans, top up credits, understand what each activity costs, read your credit history, and download invoices.

> **Info**
>
> **Flow type:** `Agency`  ·  **Product:** StudyHQ Portal (team)
>
> Everything about your plan and credits lives on the **Billing** page. Only
> **organisation admins** can see it.
>
> **Where:** organisation menu → **Billing**.

## Your credits

The meter at the top shows how many credits you've been given this cycle, how
many you've used, and how many remain.

**To add extra credits** (a top-up):

#### Add credits

Click **Add credits** and pick one of the credit packs — the price per
credit is shown on each.

#### Pay

Complete the payment in the window that opens.

#### Done

The balance updates by itself once the payment goes through — no need to
refresh.

---

## Choosing or changing your plan

#### Pick a billing cycle

Use the **Monthly | Yearly** switch. A monthly plan renews every month; a
yearly plan renews once a year.

#### Compare the plans

Each card lists the price, the credits per cycle, and what the plan
includes — assessment types, counselling, advanced counselling.

#### Choose plan

Click **Choose plan** and complete the payment. The page waits and updates
itself when the new plan becomes active.

> **Warning**
>
> Plan changes happen **in place**: any unused credits from the old plan
> **expire**, and the new plan's credits are added immediately.

---

## How credits work

Credits are the currency of your plan:

* Your plan gives you a **bundle of credits each cycle**; top-ups add more
  whenever you need them.
* **Each student's assessment uses credits once** — deducted when they start.
  The stream-selection assessment (class 10 & below), the
  course-recommendation assessment (classes 11–12), and the **Learning
  Assessment** (the grades 7–10 study-skills battery) are **separate items**
  on your plan, each with its own allowance.
* Counselling activities use credits per the **What a pathway costs** list
  (below).
* Credits belong to your current subscription — when you change plans, unused
  credits expire and the new plan's credits arrive immediately.

> **Warning**
>
> If your project serves both younger and older students, make sure your plan
> includes **both** assessment types. A student whose assessment type isn't on
> your plan simply can't start — they're asked to contact your organisation.
> Students are **never** shown anything about plans, credits, or payments.

### What a pathway costs

The Billing page lists how many credits each activity costs — each type of
assessment and each counselling session. Use it to estimate how far your
credits will go.

### Where your credits went

Your credit history, newest first — every top-up, renewal, expiry, and
per-student deduction, in plain words. Use **Newer / Older** to page through,
or **Export CSV** to download it.

### Invoices

Your recent invoices, each with a download link.

---

## If you don't have a plan yet

Every project page shows a **"No active plan"** notice at the top. As an
organisation admin, it includes a **Go to billing →** link that brings you
straight here. Until a plan is active, students can't be added.

---

## If your plan changes

Moving to a plan **without counselling** loses nothing:

* All session history and notes stay **visible** to everyone, including
  counsellors.
* Buttons that would change things — booking, availability, completing
  sessions, writing notes — appear **greyed out** with a note that the current
  plan doesn't include counselling.
* The assessment side keeps working as normal.
* Move back to a counselling plan and everything switches back on, exactly as
  it was.

Next: **Project settings**.